Takada Yasuke’s book, “25% of repeat customers create 75% of profits,” is an attempt to answer these questions, and further explores how to effectively use their member/regular system from a business perspective. What services are available to members/regular customers to truly win their hearts? What other minefields must be vigilant?
“Is it true to treat Lashes customers equally?”
“How to “bias” users, is the right way?”
“Have you classified your fake eyelashes customers?”
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